Terms of Use

TERMS OF USE AND PURCHASES

OF THE ONLINE STORE

www.timberlandshop.gr

 

1. General Information

Welcome to the online store www.timberlandshop.gr where products of the company TIMBERLAND are available for sale, through the company MAURICE FRANCES S.A. COMMERCIAL CONSULTING PRODUCTION PROCESSING AND SERVICES COMPANY with the distinctive title , based at 52 Aigialeias, Marousi, Athens, 15125, VAT: 094160032, Tax Office: FAE ATHENS, G.E.M.I.: 000398401000, TEL: 210 - 6859366.

The display, presentation, sale, transportation-storage, delivery and any return of our products displayed on this website, as well as the protection of your personal data and the security of your transactions, are governed by these terms of use, which we invite you to read before browsing our eshop and making your purchases. Your browsing of the eshop and the completion of any transaction or communication with our company implies your unconditional acceptance of these terms of use. In case of disagreement or reservation regarding part or all of these terms, you can send your relevant e-mail to the email address info@timberlandshop.gr before browsing or making a transaction, otherwise your acceptance of all terms is unconditional.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of the eshop (in whole or in part):

a) part or all of these terms of use,

b) part or all of the content of the eshop, and

c) part or all of the external appearance (interface), structure or composition (configuration) of the eshop as well as its technical specifications.

It is your responsibility to read them regularly, as the Terms in force at the time of the conclusion of the Contract (as defined below) are the applicable ones.

Furthermore, the company reserves the right to cancel, suspend or terminate the operation of the eshop at any time, without justification and without prior notice to the user/consumer/visitor/member of the eshop.

The user/consumer/customer/member of the eshop unconditionally acknowledges and accepts all the above by merely browsing and/or using the services of the eshop. If you have any questions regarding the Terms or the Data Protection Policies, you can contact us using the contact form.

The Contract (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.

2. The information or personal data you provide to us is processed in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and data and declare that all information and data you provide to us is true and accurate.

3. Use of our website

By using this website and/or placing an order through it, you undertake:

a. To use the website only to submit legitimate inquiries or orders.

b. Not to make false or fraudulent orders.

If we reasonably believe that such an order has been placed, we reserve the right to cancel it and inform the competent authorities.

c. To provide us with your email address, postal address and/or other contact details accurately and correctly. You also accept that we may use this information to contact you if deemed necessary. If you do not provide us with all the information we need, we cannot process your order. By placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

4. Sales contract - Product order.

The information contained in these Terms and the details contained on this website do not constitute an offer to sell but an invitation to be informed. A contract between us and you regarding any products shall not be deemed to have been concluded until your order has been expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, it will be refunded in full without interest. To place an online order, you will be asked to follow the purchase process and click the "COMPLETE" button. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Receipt of the email confirms receipt of the order and not its availability. Once the stock of your order is confirmed and its processing by us begins, you will receive a new informative email, stating that it is being processed, or a cancellation email in case the product you ordered is not found. Finally, you will receive an email of order execution and its shipping details if you wish to track it. 

5. Product availability

The products offered through this website are available for purchase, but we reserve the right to their availability in case of supply difficulties or depletion of stock, and we reserve the right to inform you either by phone at the number you have declared or via email, about similar products of equal or higher quality and value, which you can order. If you do not wish to order such similar products, you can cancel the order at any time. 

6. Order Rejection

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. Although we make every effort to process all orders submitted to us, exceptional circumstances may arise where we may need to refuse to process an order even after we have already sent you the Order Confirmation, which we reserve the right to do at any time at our absolute discretion. We shall not be liable to you or to any third party for the withdrawal of any products from this website, nor for the removal or editing of any material or content of the website or for the refusal to process or accept an order after we have sent you the email order confirmation.

7. Delivery

Subject to the provisions of clause 5 above regarding product availability and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed in the Order Confirmation by the delivery date specified in the Order Confirmation or, if no delivery date is specified, within the estimated time period shown when you select a payment method, and in any case within a maximum of 30 days from the date of the Order Confirmation. Product delivery is carried out by our cooperating carrier and the shipping time is between three and five (3-5) working days from the day after the Order Confirmation. We do not deliver on Saturdays and Sundays. Nevertheless, delays may occur in cases such as, depending on the delivery area or in unforeseen circumstances. If for any reason we fail to meet the delivery date, we will inform you accordingly and offer you the option either to continue the purchase by setting a new delivery date on our part, or to cancel the order with a full refund of the money without interest. For the purposes of these Terms, "delivery" shall be deemed to have occurred or the order shall be deemed to have been delivered when you or a third party acting on your behalf, other than the carrier, has acquired physical possession or control of the products, which shall be evidenced by the signature of the delivery receipt at the agreed delivery address.

*The Courier company is an independent company from M.F.S.A. and acts as our agent.

8. Non-delivery

If it becomes impossible for the carrier to deliver your order, they will leave you a note explaining where your order is and what you should do to pick it up, and they will also contact you by phone. If, after 10 days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be deemed terminated. As a result of the termination of the Contract, we will refund you without interest any payment we received from you, as soon as possible and in any case within 15 days from the date on which the Contract has been terminated. In case of loss of your order due to a carrier error, we will inform you accordingly and, if you still wish to complete the order, we will arrange for the replacement and re-delivery of the same products to you, otherwise we will refund you without interest any payment we received from you.

9. Transfer of Risk and Ownership of Products.

The responsibility for the products is transferred to you from the moment you or a third party acting on your behalf, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes into your hands either upon full collection by us of all amounts due in relation to the products, including shipping costs, or upon their delivery (as defined above in clause 7 if this occurs later than collection.

10. Price and Payment

The price of each product will be as specified on our website at all times, except in cases of obvious error. We always make sure that all prices on the website are accurate, but errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the corrected price or cancel it. If it is impossible to contact you, we will consider your order canceled and refund you in full any amount you have paid. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Order Confirmation), in the event that the price error is obvious and indisputable and can reasonably be recognized by you as an incorrect price. The prices on our website include VAT. According to our company policy, shipping costs for purchases within Greece are free for purchases over 80€ final order price. Shipping costs for orders less than 80€ final cost amount to 4€.

Once you have selected all the products you wish to purchase, they will have been added to your shopping cart and the next step is to proceed with the order and payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change your order details. A detailed description of the purchase process is provided in the Shopping Guide. The file with all your orders is available in the "My Account" field. Payment can be made by cash on delivery, by debit and credit cards, as well as via PayPal and bank transfer. If payment is made via PayPal, the amount will be charged upon confirmation of your order. Credit cards are subject to validity checks and approval by your card issuer. If your card issuer does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to conclude a contract with you.

11. Return Policy

11.1 Right of Withdrawal.

If you are transacting as a consumer, you may withdraw from the Contract within 14 calendar days without justification. The withdrawal period expires after 14 calendar days from the day on which you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the products, or in the case of an order with multiple products, after 14 calendar days from the day on which you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the last product. To exercise your right of withdrawal, you can follow the online returns process here or inform our company by phone at 210-6859366, or by sending an email to: info@timberlandshop.gr, or by writing in our contact form, of your decision to withdraw from this Contract with an express statement (e.g. by sending a letter by post). To withdraw within the deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

11.2 Consequences of Withdrawal.

If you withdraw from this Contract, we will refund you without undue delay and in any case within 14 calendar days from the day your order was invoiced and the products were returned to our company, the amount corresponding to the value of the products. The refund will be made using the same payment method you used for the original transaction. In case you paid by cash on delivery, you must provide us with a written iban bank account for the refund of your money. Subject to the above, we may nevertheless withhold the refund either until we have received all the products back or until we have received proof that you have returned the products, whichever occurs first. Specifically, in this case, the return and delivery of the products to us will be done through the Returns page where you select the order and the product you are returning, while you schedule a delivery appointment with the transport company. If you encounter a problem, we are at your disposal at 210-6859366 or via email at info@timberlandshop.gr. After receiving the order from us, we will refund you, as set out in the previous paragraph and in any case within 14 calendar days, the total amount of your purchases to your card or whatever payment method you have chosen and provided the products are in good condition. You are not charged with the costs of returning the products to us. In this case, the products cannot be delivered to Timberland retail stores. You are responsible for any depreciation in the value of the products as a result of such handling that alters their nature, characteristics and functionality. Necessary conditions for exercising the right are: The product must not have been used, no tags or markings (e.g. stickers, brand markings, etc.) that the products have on clothing, footwear and accessories must have been removed. Also, all items must be returned in the excellent condition in which they were received, without damage, without any defect (subject to the return of a defective product), complete and within their packaging (for items received in special packaging, e.g. footwear), and must also be accompanied by all necessary documents.

NOTE: In case of repeated returns - withdrawals from the contract or in case timberlandshop.gr, in its absolute discretion, considers that the customer is abusing the right of withdrawal or acting in bad faith, it reserves the right to refuse the return of the product even if the above terms and conditions are met.

12. Return and/or replacement policy for defective products - Exchange of goods.

Our company takes all possible measures to ensure that all products (regardless of type) are specially and carefully packaged so that they reach you without damage. However, in very rare cases, some of these products may be damaged during shipment to you or you may receive a product with a defect. For this reason, and regardless of your above right of withdrawal which is not affected, we urge you to check the products upon receipt. If you receive the product without expressing any specific reservation, it means that you have unconditionally received the product from our company. However, if you find that there is damage and/or a defect in the product, you can follow the online returns process here by choosing whether you wish a refund or immediate replacement of the product, if we confirm its availability, or inform us at 210-6859366 or by e-mail info@timberlandshop.gr. If you wish to have a new product sent to you for replacement, the new product will be sent to you without any additional charge. You are not charged for the costs of returning the products to us.

13. Intellectual Property

The entire content of this website, i.e. indicatively and not restrictively the texts, photos, designs, commercial and financial data, programs, all kinds of files, trademarks/logos, the layout of Timberland, etc., are subject to the company's intellectual property and are protected by the relevant provisions of Greek Law, European Law and applicable international conventions, on intellectual property. In no case should their appearance and display on our website be construed as a transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, the total or partial copying, distribution, transfer, processing, storage, reproduction, republication, modification and any related action on the above elements is expressly prohibited, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the company's intellectual/industrial property rights, which reserves the right to claim any positive and consequential damages caused to it in accordance with the provisions of applicable law. The user/consumer/visitor/member of this website accepts and acknowledges that the company has the ability to commercially exploit (either by itself or by third parties) all the elements appearing on it as well as to modify these elements at any time it wishes with or without prior notice to its users/consumers/visitors/members.

14. Code of Conduct

 The operation of the store is governed by the use of the current Code of Conduct. More information about the Code of Conduct can be found at the link link .

 

15. Personal Data

a) Correct entry of personal details: Because your personal details and contact information you provide on our website are extremely important for the execution of your electronic transaction with us, as you know, these are, among other things, the only way for our company to communicate with you for the fulfillment of its obligations to you and your orders, you must be sure that the information you have given us is absolutely correct and up-to-date (in case of changes, you are obliged to inform us). Our company takes every possible care to receive your correct information from you and for this reason, you are asked at the end of filling in your details to re-check this information and then send it to us along with your explicit consent to use the information you have filled in. Therefore, our company bears no responsibility in case any of its contractual or legal obligations are not fulfilled correctly and/or on time due to you sending incorrect or outdated personal data. In particular, any notification made to the email address and/or mobile phone you have given us (e.g. for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information you provided and/or due to technical or other malfunction in your server, and/or on your phone, and/or with your telecommunications provider, and/or due to a change in your details (if you have not informed us in time). The same applies to the communication and product shipping address as well as to fixed contact phone numbers. In any case, you are obliged to update your data every time there is a change.

b) Registered users: In order to serve you better and facilitate your future purchases, you should register as users on our website (sign-in) when you first submit an order request to our company. The information you fill in the special form on our website remains in our company's system. Therefore, upon your first order request visit, you are asked to open an account with us and create a user profile (Name, gender and date of birth), using your own unique security codes (username & password). In this way, you create your own unique page - registered user page - where your purchase history is recorded, you can track the status of any new order request, the status of the shipment of the product you have ordered, etc. When you register as registered users, the company may, and you as registered users accept, that a system of session cookies will be installed exclusively and solely for your identification as well as your transactions for the creation of your history as a customer that appears on your personal page and is visible only to you.

The aforementioned session cookies are exclusively intended to facilitate better management of your profile and transactions so that you are not obliged to declare your details from scratch every time you visit our website. The session cookies are deleted immediately upon your logout as a registered user.

c) Written consent: By filling in and sending the relevant form (either the registration form or the order form) with your details, you simultaneously provide us with your written consent for the use of the data contained therein for the purposes described in these terms within the framework of this personal data policy. If you do not wish your mobile phone to be used for sending messages (sms) to inform you about the progress of your order, you can either not fill in the relevant field in the order form from the beginning (optional field) or send us a relevant e-mail at info@timberlandshop.gr at any time requesting the cessation of sending such messages (sms) – opt out.

d) You can find detailed information about the  Privacy Policy and personal data protection  at the link https://www.timberlandshop.gr/content/114/politiki-aporritoy-/

16. SECURITY - SSL

The COMPANY recognizes the importance of the issue of the security of your Personal Data as well as of your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which relates to your personal data and your transactions, is secure and confidential. To ensure the secure and confidential transfer of data, we use the SHA-256 encryption protocol. Relevant link to the website https://www.timberlandshop.gr/content/301/asfaleia-synallagon-/

17. Links to other websites.

Our website may contain references to websites, for the content and services of which the company bears no responsibility, nor does it guarantee their continuous and secure accessibility. Consequently, for any problem that arises during the visit/use of these websites, the user/visitor must contact the respective websites directly, which bear sole responsibility for solving the problem. The company should in no case be considered to accept or adopt the content or services of the websites and pages to which it refers or that it is connected with them in any way. For any problem that may arise during the visit of the aforementioned websites, the respective administrator/owner of that website is solely responsible.

18. Other terms.

a) Alternative Dispute Resolution - Jurisdiction – Applicable Law - Any dispute concerning goods or services purchased electronically from our e-shop can be resolved electronically and without recourse to court, through the Alternative Dispute Resolution (Alternative Dispute Resolution) procedure, as provided by Joint Ministerial Decision 70330/2015, which incorporated Directive 2013/11/EU into Greek law. If you wish to resolve your dispute electronically, you should visit the electronic address (http://ec.europa.eu/consumers/odr/index_en.html) and follow the instructions provided there.

We inform you that the approved Dispute Resolution Bodies in our country that can resolve any dispute that may arise are the Independent Authority "The Consumer Ombudsman" (http://www.synigoroskatanaloti.gr) and the Mediator of Banking Investment Services (http://www.hobis.gr). For any dispute that may arise regarding the operation and use of the site, if a consensual settlement is not possible, the Courts of Athens are competent.

For any dispute regarding the interpretation and application of these terms and conditions, as well as for any other matter related to the use of our website, Greek law shall apply.

b) Invalidity of a term - If one of the aforementioned terms is or becomes invalid, the remaining terms of this Agreement shall not be affected.

c) Modification of terms of use – These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms is valid upon their posting on our website and users/members are obliged to inform themselves about the content of any modifications/changes to the terms.

d) Interpretative term - Wherever in this document the refund of money and/or its crediting to the customer's account is provided for, this is always understood to be without interest.

e) Headings - The headings used in these terms of use are for ease of reference to their terms and are not intended to be aids to interpretation of the Agreement.

f) Delay in exercising a right - Any delay in the exercise by the parties (company and consumer) of part or all of the rights arising from these terms does not weaken or waive the said right, which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.

g) Acceptance of terms - The user/consumer/visitor/member of the website declares that they have read these terms and accept them in their entirety, and that they acknowledge that they govern all services provided by the website throughout their navigation on/transaction through this website.