Terms of service

TERMS OF USE AND PURCHASE

FOR THE ONLINE STORE

www.timberlandshop.gr

1. General Information

Welcome to the online store www.timberlandshop.gr, where products of the TIMBERLAND company are available for sale through the company MAURICE FRANCES S.A. COMMERCIAL ADVISORY PRODUCTION PROCESSING AND SERVICE PROVIDING COMPANY, with the distinctive title [Title], headquartered at 52 Aigialeias St., Marousi, Athens, 15125, VAT No: 094160032, Tax Office: FAE ATHINON, S.A. Reg. No.: 14107/01AT/B/86/566, G.E.MI.: 000398401000, TEL: +30 210 - 6859366.

The display, presentation, sale, transport-storage, delivery, and any return of our products featured on this website, as well as the protection of your personal data and the security of your transactions, are governed by these terms of use, which we invite you to read before browsing the eshop and making your purchases. Your navigation in the eshop and the execution of any transaction or communication with our company implies your unconditional acceptance of these terms of use. In case of disagreement or reservation regarding part or all of these terms, you may send a relevant email to info@timberlandshop.gr before browsing or conducting a transaction; otherwise, your acceptance of all terms is unconditional.

Our company reserves the right to modify, renew, or upgrade at any time and without prior notice to the user/consumer/visitor/member of the eshop (totally or partially):

a) part or all of these terms of use,

b) part or all of the content of the eshop, and

c) part or all of the external appearance (interface), structure, or configuration of the eshop, as well as its technical specifications.

It is your responsibility to read them at regular intervals, as the Terms in force at the time of the formation of the Contract (as defined below) are the applicable ones.

Furthermore, the company reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of the eshop, to cancel, suspend, or terminate the operation of the eshop.

The user/consumer/member of the eshop unconditionally recognizes and accepts all the above by merely browsing and/or using the services of the eshop. If you have any questions regarding the Terms or the Data Protection Policies, you can contact us using the contact form.

The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Terms are available on this website.

2. The information or personal details you provide us are subject to processing based on the Data Protection Policies. By using this website, you provide your consent for the processing of such information and details and declare that all information and details provided to us are true and accurate.

3. Use of our website

By using this website and/or placing an order through it, you undertake:

a. To use the website only to submit legitimate inquiries or orders.

b. Not to make false or fraudulent orders.

If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the competent authorities.

c. To provide us correctly and accurately with your email address, postal address, and/or other contact details. You also accept that we may use this information to contact you if deemed necessary. If you do not provide us with all the information we need, we cannot process your order. By submitting an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

4. Sales Contract - Product Ordering.

The information contained in these Terms and the details on this website do not constitute an offer for sale but an invitation to treat. No contract shall be deemed to have been formed between us and you regarding any products until your order is explicitly accepted by us. If we do not accept your order and funds have already been deducted from your account, they will be refunded in full, interest-free. To place an electronic order, you will be asked to follow the purchase process and press the "COMPLETE" button. You will then receive an email from us confirming receipt of your order ("Order Confirmation"). Receipt of the email confirms receipt of the order, not its availability. Once your order's stock is confirmed and its processing begins, you will receive a new informative email stating it is being processed, or a cancellation email if the product you ordered is not found. Finally, you receive an order fulfillment email with shipping details in case you wish to track it.

5. Product Availability

Products offered through this website are available for purchase, but we reserve our rights regarding their availability in case of supply difficulties or stock exhaustion, and we reserve the right to inform you either by phone at the number you provided or via email regarding similar products of equal or superior quality and value, which you may order. If you do not wish to order such similar products, you may cancel the order at any time.

6. Rejection of Order

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. Although we make every effort to process all orders submitted to us, exceptional circumstances may arise under which we may need to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time at our sole discretion. We bear no liability to you or any third party for the withdrawal of any products from this website, as well as for the removal or editing of any materials or content of the website or for refusing to process or accept an order after we have sent you the order confirmation email.

7. Delivery

Subject to the provisions of term 5 above regarding product availability and subject to exceptional circumstances, we will make every effort to complete your order for the product(s) listed in the Order Confirmation by the delivery date set in the Order Confirmation or, if no delivery date is set, within the estimated time frame shown when choosing a payment method, and in any case within no more than 30 days from the date of the Order Confirmation. Product delivery is carried out through our partner carrier, and the shipping time is between three and five (3-5) working days from the day following the Order Confirmation. We do not make deliveries on Saturdays and Sundays. Nevertheless, delays may occur in cases such as the delivery area or unforeseen circumstances. If for any reason we fail to meet the delivery date, we will inform you accordingly and offer you the choice either to continue with the purchase by setting a new delivery date from our side or to cancel the order with a full interest-free refund. For the purposes of these Terms, "delivery" shall be deemed to have occurred or the order shall be deemed delivered when you or a third party authorized by you, other than the carrier, has acquired physical possession or control of the products, which will be evidenced by the signature of the order receipt at the agreed delivery address.

*The Courier company is an independent company from M.F.S.A. and acts as our agent.

8. Non-delivery

If it becomes impossible for the carrier to deliver your order, they will leave a note explaining where your order is and what you should do to pick it up, and they will also contact you by phone. If, after 10 days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be deemed terminated. As a result of the termination of the Contract, we will refund interest-free every payment received from you as soon as possible and in any case within 15 days from the date the Contract terminated. In case of loss of your order due to the carrier's error, we will inform you and ensure, provided you still wish to complete the order, the replacement and reshipment of the same products to you; otherwise, we will refund interest-free every payment received from you.

9. Transfer of Risk and Ownership of Products.

Responsibility for the products is transferred to you from the moment you or a third party acting on your behalf, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes into your hands either with the full collection by us of all amounts due in relation to the products, including shipping costs, or upon their delivery (as defined above in term 7) if this occurs after collection.

10. Price and Payment

The price of each product will be that set at any time on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate; however, errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the corrected right price or cancel it. If it is impossible to contact you, we will consider your order cancelled and refund in full any amount you have paid. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Order Confirmation) if the error in the price is obvious and undeniable and can reasonably be recognized by you as an incorrect price. The prices on our website include VAT. Based on our company's policy, shipping costs for purchases within the Greek territory are free for purchases over €80 final order price. The shipping charge for orders less than €80 final cost amounts to €4.

From the moment you have selected all the products you wish to purchase, they will have been added to your shopping cart and the next step is to process the order and pay. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change your order details. A detailed description of the purchase process is provided in the Purchase Guide. The file with all your orders is available in the "My Account" field. Payment can be made via cash on delivery, debit and credit cards, as well as via PayPal and bank transfer. If payment is made via PayPal, the amount will be charged upon confirmation of your order. Credit cards are subject to validity and authorization checks by your card issuer. If your card issuer does not authorize payment, we bear no responsibility for any delay or non-delivery and will not be able to enter into a Contract with you.

11. Returns Policy

11.1 Right of Withdrawal.

If you are transacting as a consumer, you may withdraw from the Contract within 14 calendar days without justification. The withdrawal period expires after 14 calendar days from the day you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the products, or in the case of an order with multiple products, after 14 calendar days from the day you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the last product. To exercise the right of withdrawal, you can follow the online returns process here or inform our company at +30 210-6859366, or by sending an email to info@timberlandshop.gr, or by writing in our contact form, about your decision to withdraw from this Contract with an explicit statement (e.g., by sending a letter by post). To withdraw in time, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

11.2 Effects of Withdrawal.

If you withdraw from this Contract, we will refund you without delay and in any case within 14 calendar days from the day your order was invoiced and the products were returned to our company, the amount corresponding to the value of the products. The refund will be made using the same payment method you used for the original transaction. In case you paid by cash on delivery, you must provide us in writing with a bank account in IBAN format for your refund. Subject to the above, we may nevertheless withhold the refund either until we receive all products back or until we receive evidence that you have returned the products, whichever occurs first. Specifically, in this case, the return and delivery of products to us will be done through the Returns page where you select the order and the product you are returning, while you schedule a delivery appointment with the transport company. If you encounter a problem, we are at your disposal at +30 210-6859366 or via email at info@timberlandshop.gr. Upon receipt of the order by us, we will refund you, as set out in the previous paragraph and in any case within 14 calendar days, the total amount of purchases to your card or whichever payment method you have set, provided the products are in good condition. You are not charged with the costs of returning products to us. In this case, products cannot be delivered to Timberland retail stores. You are responsible for any decrease in the value of products resulting from such treatment that alters their nature, characteristics, and functionality. Essential conditions for exercising the right are: The product must not have been used, no tags or markings (e.g., stickers, brand marking, etc.) that the products have on them from clothing, footwear, and accessories must have been removed. Also, all items must be returned in the excellent condition they were received, without damage, without any defect (subject to the return of a defective product), complete and within their packaging (for items received in special packaging, e.g., footwear), and they must also be accompanied by all necessary documents.

NOTE: In case repeated returns - withdrawals from the contract are detected, or in case timberlandshop.gr, at its absolute discretion, considers that the customer is abusing the right of withdrawal or acting in bad faith, it reserves the right to refuse the return of the product even if the above terms and conditions are met.

12. Defective Product Return and/or Replacement Policy – Merchandise Exchanges.

Our company takes every possible measure so that all products (regardless of type) are packaged specifically and carefully in order to reach you without damage. In very rare cases, however, there is a possibility that one of these products may be damaged during its shipment to you or that you receive a product with a defect. For this reason, and regardless of your aforementioned right of withdrawal which is not affected, we invite you to check the products upon receipt. If you receive the product without expressing any specific reservation, it means you have unconditionally received the product from our company. However, if you find that there is damage and/or a defect in the product, then you can follow the online returns process here by choosing whether you wish for a refund or immediate replacement of the product, provided we confirm its availability, or inform us at +30 210-6859366 or at the email info@timberlandshop.gr. In case you wish for a new product to be sent for replacement, the new product will be sent to you without any additional charge. You are not charged with the costs of returning products to us.

13. Intellectual Property

The entire content of this website, i.e., indicatively and not limited to texts, photos, designs, commercial and financial data, programs, files of any kind, marks/logos, the layout of Timberland, etc., are subject to the intellectual property of the company and are protected by the relevant provisions of Greek Law, European Law, and applicable international conventions on intellectual property. Under no circumstances should their appearance and display on our website be construed as a transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, total or partial copying, distribution, transfer, processing, storage, reproduction, republication, modification, and every related action on the above elements is explicitly prohibited without the potential explicit prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim every positive and consequential damage caused to it in accordance with the provisions of the current legislation. The user/consumer/visitor/member of this website accepts and recognizes that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the elements appearing on it, as well as the modification of these elements whenever it wishes with or without prior notice to its users/consumers/visitors/members.

14. Code of Ethics

The operation of the store is governed by the use of the current Code of Ethics. More information about the Code of Ethics can be found at the following link.

15. Personal Data

a) Correct entry of personal details: Since your personal details and contact information provided on our website are extremely important for the execution of your electronic transaction with us because, as you know, these constitute, among other things, the only way for our company to communicate with you for the fulfillment of its obligations to you and for orders, you should be sure that the details you have given us are absolutely correct and up-to-date (in case of changes, you are obliged to inform us accordingly). Our company takes every possible care to receive your correct details from you and for this reason, you are asked at the end of filling in your details to double-check these details and then send them to us along with your explicit consent for the use of the details you have filled in. Therefore, our company bears no responsibility in case any of its contractual or legal obligations are not fulfilled correctly and/or timely due to the submission of incorrect or non-updated personal details by you. Specifically, every potential notice that will be made to the email address and/or mobile phone you have given us (e.g., for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the details listed by you and/or due to technical or other failure in your server, and/or your phone, and/or your telecommunications provider, and/or due to change of your details (provided you have not informed us in time). The same applies to the communication and product shipping address as well as to landline contact numbers. In any case, you are obliged to update your details every time a change occurs in them.

b) Registered users: For the purpose of better serving you and facilitating your future purchases, you should register as users on our website (sign-up)...